Outlook 2013 Hangs Opening Message in Reading Pane

Getting Outlook to piece of work once more properly when experiencing startup errors, crashes or hangs (Not Responding in the Title Bar) often is not that hard but it does require some specific knowledge about the inner workings of Outlook.

This guide explains all y'all need to know about that in order to get your Outlook to get-go without errors again.

Annotation:
Aside from solving problems with starting Outlook, this guide tin also be used equally a base to troubleshoot other common Outlook issues.

Windows 10 Upgrade:
If you are having difficulties with starting Outlook after yous upgraded to Windows 10, see the guide: Windows ten and Outlook and more specifically the department PST File admission is denied.

We'll start off this guide with three easy questions. Depending on the answers, you lot could possibly skip large portions of this guide or even directly get a solution to your startup effect.

• Is Outlook up-to-appointment?
• Did Outlook ever piece of work?
• Does Outlook still work for other users on the computer?

• Safe Mode
• Cannot open the Outlook window
• Reset dat-files
• Disable add-ins
• Use scanpst.exe to fix Outlook Data File errors
• Recreate your post profile
• Run a Repair, Office Diagnostics or reinstall Office/Outlook
• Cheque the Result Viewer and postal service in the Outlook forum for further help

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Is Outlook up-to-engagement?

Just to brand sure you are not trying to troubleshoot an issue which has already been solved, earlier yous begin verify that you accept installed all updates for your version of Outlook.

Also note that Outlook 2007 and Outlook 2010 are no longer supported versions of Outlook and may take compatibility and security issues with Windows 10 which will no longer be addressed.

Solution:
When you are using an MSI-based installation of Outlook 2016 or previous, you tin configure Microsoft Update to too cheque for Office updates.
When you use a Click-to-Run based installation of Outlook 2013, Outlook 2016, Outlook 2019 or Microsoft 365, then you tin manually cheque for updates via the Update Options button that is evidence by going to File-> Function Account in Outlook. Fixes for known issues and bugs in Outlook are released on a monthly basis.

Did information technology ever work?

Did Outlook still work correctly the last time you used it? If so, you probably can skip this solution. If it never worked before or if you are starting Outlook for the very showtime time, it could very well exist that you have not configured your mail business relationship correctly. A mutual fault is choosing for an Commutation account while in fact you are using a POP3 or IMAP account.

Solution:
At this point, it is ofttimes easiest to recreate your mail profile via the Mail service applet in Control Panel. When recreating the postal service profile, brand certain you're using the correct server settings provided by your Isp or corporate e-mail administrator. An overview of the settings from some of the largest free email business relationship providers can be found here.

Does Outlook nevertheless piece of work for other users on the computer?

If you share this figurer with some other user, yous tin inquire this other user to logon and enquire to verify if Outlook is still working for him or her. If you are the merely user of this calculator, so you lot could likewise add another user to Windows just for testing purposes via the User Accounts applet in Control Panel or the Accounts section in the Settings app on Windows 10.

Solution:
If information technology doesn't work for another user on the calculator either, then the outcome is most likely acquired by a faulty add-in or a damaged Outlook/Office installation.
If it works for another user on the computer or yous accept no way to check this, keep to the adjacent step in this guide.

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Safe Mode

If Outlook worked correctly the concluding time and naught has changed about your account configuration, then checking if things work correctly in Safe Style is a skilful first step. Starting Outlook in Condom Manner will prevent some or all add together-ins from beingness loaded, prevents several settings files from being loaded and turns off the Reading Pane.

To offset Outlook in Safe Manner you'll need to first Outlook with the "safe" switch;

• Windows 7
  Outset-> blazon; outlook.exe /safe
• Windows 8
  Showtime Screen-> type; outlook.exe /safe
  (just beginning typing, a search box will automatically go visible)
• Windows 10
  Start-> type; outlook.exe /prophylactic
  (just start typing, a search box will automatically become visible or type in the command in the Cortana Search box)
• All Windows versions
  Hold the CTRL button when clicking on the Outlook button to start it. Y'all volition become prompted whether you lot want to outset Outlook in Safety Mode.

When typing, please note the space betwixt outlook.exe and /safe.
For alternative methods of starting Outlook in Safe Mode see this Quick Tip.

Starting Outlook in Condom Mode from the Kickoff Card or Search feature in Windows 10.

Solution:
If information technology works in Outlook Safe Way, the outcome is nearly likely caused by an add-in, a corrupted settings file or the showtime message that is being displayed when Outlook is started. Come across the side by side iii troubleshooting steps below for further analysis of the issue. If it doesn't work in Safe Style either, the side by side iii steps will probably not help you either to solve information technology and y'all can proceed with scanning your pst-file for errors.

Cannot open the Outlook window

If you go the error "Cannot open the Outlook window" when trying to start Outlook, the error unremarkably indicates that your Folder Pane or Navigation Pane settings holds a abuse.

Solution:
Start Outlook with the resetnavpane switch;

• Windows 7
  Offset-> type; outlook.exe /resetnavpane
• Windows viii
  Start Screen-> blazon; outlook.exe /resetnavpane
  (simply offset typing, a search box will automatically go visible)
• Windows 10
  First-> type; outlook.exe /resetnavpane
  (merely start typing, a search box volition automatically become visible or type in the command in the Cortana Search box)

When typing, please notation the space between outlook.exe and /resetnavpane.
If you see this issue more than often, see this Quick Tip to find a more than definitive solution.

The "Cannot open the Outlook window" error can be stock-still quite hands.

Reset dat-files

If you are using Outlook 2007 or previous, Outlook stores several settings in dat-files which get loaded upon startup. These files sometimes get corrupted and renaming them to .old could get you dorsum into Outlook so. Outlook 2010 and later do no longer use these files then if yous are using Outlook 2010 or later, you can skip this step.

Solution:
Reset extend.dat and outcmd.dat by renaming them to .onetime when Outlook is closed. Yous can detect them in the locations below;

• extend.dat
  • This file keeps the settings of installed Substitution Client Extensions add-ins and their status.
  • C:\Users\%username%\AppData\Local\Microsoft\Outlook\
• outcmd.dat
  • This file contains your Toolbar customizations.
  • C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\

Tip!
If you are having trouble locating these folders you tin can besides use OutlookTools (costless!)

Disable add-ins

If Outlook works in Outlook Safe Fashion but resetting your dat-files did non aid, then the effect is most likely caused by an add together-in.

Often, but not e'er, this is accompanied by an error similar to:

"The add-in <reference to add-in> could non be installed or loaded. This problem may exist resolved by using Detect and Repair on the Help menu. Unable to load <reference to add-in dll>."

The instructions given in the error will seldom really ready this issue as the issue is more than likely to be caused by the add-in itself, rather so by an Outlook installation issue.

Solution:
Get-go Outlook in Safe Mode once more and disable all your add together-ins. After this, you lot can start Outlook unremarkably again and see if it works now. If so, you can enable them one by i until Outlook fails to load once more. The add-in you terminal enabled is nearly likely the crusade of your issue. Uninstall or reinstall this add-in or check with the vendor for updates or contact them for further troubleshooting their add-in.

You can enable/disable Outlook add-ins in the following locations;

• Outlook 2007
  Tools-> Trust Center…-> department Add-Ins
• Outlook 2010 / 2013 / 2016 / 2019 / Microsoft 365
  File-> Options-> department Add together-Ins

For more than detailed instruction on how to enable or disable add together-ins encounter this Quick Tip.
If you you lot get an error that you cannot disable the add-in encounter this Quick Tip instead.

Tip!
Virus scanners which integrate themselves with Outlook are known to cause a lot of issues. Uninstalling this part of your virus scanner is strongly advised; yous'd still be sufficiently protected by your on-access scanner part of the virus scanner. For more than details see this Quick Tip.

Use scanpst.exe to set Outlook Data File errors

When you use a pst-file, it could exist that an result with that pst-file is preventing Outlook from starting correctly.

Often this outcome is accompanied by the message;

"Errors have been detected in the file <path to pst-file>. Quit all mail-enabled applications, so utilise the Inbox Repair Tool."

Solution:
Utilize scanpst.exe to scan the mentioned pst-file for errors. The location of scanpst.exe depends on your version and language of Outlook.

• Microsoft 365 / Outlook 2019 / Outlook 2016 Click to Run
  C:\Plan Files\Microsoft Office\root\Office16
• Outlook 2016 (MSI-based Volume License installation)
  32-bit Windows: C:\Program Files\Microsoft Office\Office16
  64-bit Windows: C:\Program Files (x86)\Microsoft Office\Office16
  64-bit Outlook: C:\Programme Files\Microsoft Office\Office16
• Outlook 2013
  32-bit Windows: C:\Program Files\Microsoft Office\Office15
  64-fleck Windows: C:\Programme Files (x86)\Microsoft Office\Office15
  64-bit Outlook: C:\Program Files\Microsoft Role\Office15
  Click to Run: C:\Program Files\Microsoft Office\root\office15
• Outlook 2010
  32-bit Windows: C:\Plan Files\Microsoft Office\Office14
  64-bit Windows: C:\Program Files (x86)\Microsoft Office\Office14
  64-flake Outlook: C:\Program Files\Microsoft Function\Office14
• Outlook 2007
  32-bit Windows: C:\Plan Files\Microsoft Role\Office12
  64-fleck Windows: C:\Program Files (x86)\Microsoft Office\Office12

When the scan is washed and errors have been fixed, run scanpst.exe again until no errors are found anymore. If after scanning the file more than than three or 4 times errors are still establish, you might want to copy over your data in a new pst-file.

Utilize the Inbox Repair Tool (scanpst.exe) to browse your pst-file for errors.

Recreate your mail profile

When your mail profile is damaged, Outlook oft fails to start as well or you lot'll find yourself encountering 1 fault after the other.

Solution:
Recreate you mail profile via the Mail applet in Control Panel. You tin offset add a new postal service profile without deleting or otherwise affecting your current configuration just to see if it will indeed solve your outcome. If so, you can easily migrate your Outlook information file from the broken mail profile to the newly created ane. This process is described in detail in this guide.

Information technology's quite normal to only have one mail service contour for Outlook

Run a Repair, Part Diagnostics or reinstall Role/Outlook

When reaching this point of the guide, the outcome most likely also occurs for other users on the computer. This means that the event is not caused past a configuration setting but by an installation error.

Solution:
Past running a Repair, Part Diagnostics or by reinstalling Office/Outlook you tin probably resolve this issue. Note that during this process no files or settings of Outlook or other applications will exist removed but it will of course never hurt making a backup of your Outlook information before you continue.

Depending on your version of Office/Outlook and/or Windows, you'll have several of the following options available to you to outset one of the to a higher place processes;

• Command Panel-> Add together/Remove Programs…
• Control Panel-> Uninstall a Programme
• Windows 10: Start-> Settings-> Apps
• Insert the Office CD/DVD-> run Setup.exe-> choose Repair or uninstall Function completely and so install it again.

Tip!
After running any of the above processes, make sure you check for updates again to verify that all updates have been installed.

If the uninstall procedure fails, yous can manually uninstall Function from your computer or use the Function Uninstall Support Tool (OffScrub.exe).

Check the Event Viewer and post in the Outlook forum for further help

If, afterwards trying all of the to a higher place solutions, Outlook however doesn't start, it seems that common troubleshooting steps exercise not apply to your organization and more than information about your configuration and outcome is needed.

Solution:
Open up the Event Viewer and look at the Application Log for whatever error events that are registered by Outlook or happened at the time that you tried to open up Outlook. Re-create this error message and post it together with a short clarification of your system (recall near; Outlook version, Windows version, type of e-postal service account and add-ins you are using) in one of the Outlook Forums.

Tip!
For a brusque intro about how to access and read the Event Viewer in Windows, see this Quick Tip.

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Source: https://www.howto-outlook.com/faq/outlookdoesntstart.htm

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